Sales Policy
Effective Date: December 20, 2024
At ZiloolBike, we aim to deliver high-quality bikes and biking accessories, providing exceptional service to all our customers. This Sales Policy outlines the terms and conditions governing your purchase of products from our website. By making a purchase on ziloolbike.com, you agree to be bound by this policy.
1. Order Acceptance and Processing
Once you place an order on ziloolbike.com, we will send you an order confirmation email. This email is simply an acknowledgment that we have received your order, and it does not guarantee acceptance of the order. We reserve the right to refuse or cancel any order, or part of an order, for any reason, including but not limited to errors in product description, stock availability, or pricing errors.
2. Product Availability
All products offered on ziloolbike.com are subject to availability. If an item is out of stock or discontinued, we will notify you as soon as possible and offer a suitable alternative or refund.
3. Pricing and Payments
Prices for products are listed in U.S. dollars and are subject to change without notice. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. All payments must be completed at the time of order.
4. Shipping and Delivery
We ship to a wide range of locations within the United States. Delivery times and shipping costs vary depending on your location and the shipping method you choose. For more details, please visit our Shipping Information page. Delivery times are estimates and not guaranteed, though we make every effort to ship orders promptly.
5. Order Cancellations
If you wish to cancel your order, please contact us immediately via email or phone. We will attempt to cancel your order, but please note that cancellations can only be processed before the order has been shipped.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a 30-day return policy (subject to conditions). For more information on our return process, please visit our Refund and Returns Policy page.
7. Warranty and Repairs
ZiloolBike products come with a manufacturer’s warranty covering defects in materials or workmanship. Please refer to the warranty information provided with each product for further details.
8. Liability and Limitations
ZiloolBike is not liable for any direct, indirect, or consequential damages arising from the use or misuse of our products. We are not responsible for accidents, injuries, or damages caused by improper use of products purchased from us.
9. Contact Information
If you have any questions about this Sales Policy, please contact us using the details below:
- Email: info@ziloolbike.com
- Phone Number: (870) 561-9962
- Address: 5074 W County 490 Rd, Manila, Arkansas